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Frequently asked questions

HRtrack has been acquired by Collage Technologies Inc and all HRtrack customers will be transitioned to the Collage cloud HR software platform at no charge.

HRtrack is no longer be available to new users. Existing customers will receive support on HRtrack until October 1, 2017. On April 1, 2018 the product will be fully discontinued. Please see the End of Life section for more information.

Will I still be able to use HRtrack after April 1, 2018?

HRtrack will be fully discontinued as of April 1, 2018 and the licensing mechanisms will cease to function. While the software may still function, access will be restricted to the first 10 employee records entered into the software.

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What about my data in HRtrack?

Your data will still reside in the same tables in the HRtrack database; no data will be deleted. The data will be accessible using a database software such as Microsoft Access.

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Can I export my data out of HRtrack?

HRtrack does not have a native export capability and therfore data cannot be exported from within HRtrack. However, your HRtrack database can be opened using Microsoft Access and you can export your data from within Access.

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How do I move HRtrack to Collage?

Collage advisors will provide a white-glove onboarding service free of charge to ensure that your data is transferred and set up on Collage with minimal effort. For more information, or for contact information, please go to www.collage.co.

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Top issues

No reports appear in the Reports Module

This occurs if the reports file was corrupted on download. To correct this:

  1. Click Activation > First Reference Override.
  2. Type deletereports and click OK.
  3. Close and restart HRtrack.

The reports should now be visible. For more information please see the HRtrack Help topic Repopulating the Reports Module.

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The Reports Viewer does not appear when trying to run a report

The reports engine cannot connect to the HRtrack database tables. Download and install the driver for the 2007 Office System Data Connectivity Components . You can download the Office System Data Connectivity Components from here.

If that does not resolve the problem, uninstall the 2007 Office System Data Connectivity Components and download and install the Microsoft Access Database Engine 2010 Redistributable. You can download the Access Database Engine from here.

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A "The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine" error appears when trying to run a report

The reports engine cannot connect to the HRtrack database tables. Download and install the driver for the 2007 Office System Data Connectivity Components . You can download the Office System Data Connectivity Components from here.

If that does not resolve the problem, uninstall the 2007 Office System Data Connectivity Components and download and install the Microsoft Access Database Engine 2010 Redistributable. You can download the Access Database Engine from here.

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Your Company database does not show up in the list when you click File > Company > Open Company

If your company database does not appear in the list of companies on the Change Company dialogue box, you need to manually navigate to the folder where it is stored. Click the Browse button and navigate to the appropriate folder.

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An "Only administrators can back-up" message appears when using the back-up button on the HRtrack Home Page

You must log in under the HRtrack Admin account to use the backup feature.

For more information please see the HRtrack Help topic How to Backup HRtrack Data

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Cannot create a vacation period

Vacation periods have a defined start and end date based on calendar year, employee hire date or the company's fiscal year. You cannot create a vacation period beyond the current period.

If you need to schedule vacation days after the current vacation period, you can schedule these days in the "Future Period" on the Absenteeism & Vacation > Vacation screen. When the next vacation period is created, any vacation days scheduled in the Future Period will automatically be transferred to the new current period and automatically subtracted from the number of vacation days the employee has available.

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Results outside of the selected date range appear when using the date filter in a Report

The month and day fields can be transposed if the computer's short date format is set to dd/MM/yyyy. For example, in this scenario, a user searching a date range of Feb. 1, 2015 to Feb. 10, 2015 (2/01/2015 to 2/10/2015) would get results for the date range Jan. 2, 2015 to October 2, 2015 (1/02/2015 to 10/02/2015).

To correct this, change the short date format to M/dd/yy and re-run the report.

To access the short date format setting, click Start > Control Panel > Clock, Language and Region > Region and Language. The short date setting is on the Formats tab.

A message appears stating "The field is too small to accept the amount of data you attempted to add..." when creating an employee record or assigning a position to an employee on the Position/Wage page .

This error occurs because the Position field on the Position/Wage Page is limited to 50 characters (including spaces) and the position title selected is longer than 50 characters.

You will need to abbreviate or shorten the position title in Departments & Positions item in Company Settings.

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Not all terminated employees appear when you run the Employee Termination report

This will occur when no termination details have been entered for an employee. If the Termination or Resignation Details screen has not been completed, the terminated employee does not appear on the report.

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Not all employees appear when you run the Wage History report

This will occur when no wage adjustments have been entered for an employee. If no changes are made to an employee's starting wage,the employee does not appear on the report.

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Error Reading Setup Initialization File

The Error Reading Setup Initialization File error message typically indicates a problem with the downloaded installation package. Re-download the latest version of HRtrack from the Download page and try the install again.

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Setup is unable to remove earlier version

There is a problem with Microsoft Installer entries for the last installed release of this product, and the software must be manually removed before the update can be installed.

  1. Click Start (Vista and Windows 7) or point to the upper-right corner of the screen, move the cursor down then click Search. (Windows 8 and 10)
  2. Type appwiz.cpl in the Search box and press Enter.
  3. Select HRtrack from the list of programs and click Uninstall

If this is unsuccessful, please see the Microsoft Knowledge Base article KB 971187 - How to fix MSI software update registration corruption issues. This article contains an install and uninstall issue troubleshooter that diagnoses and fixes MSI issues. This troubleshooter should allow you to uninstall the problematic version of HRtrack. The Knowledge Base article can be found here

Error 1731. The source installation package for the product HRtrack is out of sync with the client package. Try the installation again using a valid copy of the installation package 'HRtrack.msi'.

The connection between the download package and the installed MSI is corrupt. To correct this:

  1. Rerun the install package for the HRtrack release currently installed.
  2. When the Program Maintainance screen appears, select the Remove option.
  3. Install the latest version of HRtrack.

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.NET Framework Initialization Error: Unable to find a version of the runtime to run this application

This error occurs if only version 4 of the .NET framework is installed. HRtrack requires .NET framework version 3.5 SP1. Version 3.5 SP1 can be downloaded from the Microsoft Download Center.

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The application failed to initialize properly (0xc0000135)

HRtrack requires .NET framework version 3.5 SP1. Version 3.5 SP1 can be downloaded from the Microsoft Download Center.

Please Note: Version 3.5 of the .NET Framework must be installed for HRtrack to function properly—even if .NET version 4 is already installed.

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Error 2908. Could not register component

Version 3.5 of the Microsoft .NET Framework must be installed. You can download the Microsoft .NET Framework 3.5 SP1 free-of-charge from the Microsoft Download Center.

Click here to download the .NET Framework version 3.5 SP1.

Please Note: Version 3.5 of the .NET Framework must be installed for HRtrack to function properly --- even if .NET version 4 is already installed.

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Permission Denied: Unable to determine form permissions when opening an employee record.

This error occurs because the user account does not have access to the Documents tab. The user account will need to be deleted and recreated. To do this:

  1. Login to the database using the Admin account.
  2. Click on Company Settings and open the Users & Permissions Manager
  3. Delete the user account where the error occurred
  4. Recreate the user account

This error does not occur if logged in as Admin.

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Cannot import employee records from Excel file

The most common problem when importing an Excel file of employee data to HRtrack is incorrect formatting in the file to be imported:

Click here to download a sample import file for testing purposes.

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The content of the Documents Tab disappears after upgrading to HRtrack Version 4

This occurs if there is an issue migrating the Documents table to the new database on the first run of Version 4. We have created a utility to resolve this. The utility can be downloaded from here.

  1. Save the file DocumentTableCorrection.zip to your computer
  2. Double-click on the file DocumentTableCorrection.zip and copy the file DocumentTableCorrection.exe to your Desktop.
  3. Double-click on the file DocumentTableCorrection.exe to run the utility.
  4. Click the Correct Document Table button.
  5. Close the Document Table Correction utility.

For more information please see the Help topic The content of the Documents Tab is missing after upgrading to HRtrack.

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Required Components

HRtrack requires the following components in order to operate:

Click here to get the .NET Framework from the Microsoft download center.

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Please Note

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End of life

Consult the First Reference End of Life policy for more information about the product lifecycle.

HRtrack Version 4.0.1.20408
HRtrack has been acquired by Collage Technologies Inc and all HRtrack customers will be transitioned to the Collage cloud HR software platform at no charge.

HRtrack is no longer be available to new users. Existing customers will receive support on HRtrack until October 1, 2017. HRtrack will be fully discontinued as of April 1, 2018.

Milestone Effective Date
End of Version Announcement4/5/17
End of Support10/1/17
End of Life04/1/18

Versions that have been retired and are no longer supported:

Version 4.0.0.14954
Version 3.0.4.21864
Version 3.0.4.20933
Version 3.03.17484
Version 3.02.25824
Version 3.02.23224
Version 3.01.26169

HRtrack Version 4.0.0.14954
HRtrack version 4.0.0.14954 (release 2012-01) support ended on July 1, 2014.

HRtrack Version 3.0.4.21864 and 3.0.4.20933
HRtrack versions 3.0.4.21864 and 3.0.4.20933 (release 2010-02) support ended on October 31, 2012.

HRtrack Version 3.03.17484
HRtrack version 3.03.17484 (release 2010-01) support ended on February 1, 2011.

HRtrack Version 3.02.23224 and 3.02.25834
HRtrack versions 3.02.23224 and 3.02.25834 (release 2009-02) support ended on January 1, 2010.

HRtrack Version 3.01.26169
HRtrack version 3.01.26169 (release 2009-01) support ended on January 1, 2010.

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