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Accessibility Standards PolicyPro (ASPP) from First Reference is the only product to offer a step-by-step approach to compliance with all standards under the Accessibility for Ontarians with Disabilities Act (AODA) and soon the Accessibility for Manitobans Act.

With exclusive accessibility tools and resources—including all the policies, procedures, plans and practical advice you need to fulfil your legal obligations—ASPP will help you meet your AODA obligations, including:

Meet your AODA accessibility obligations with Accessibility Standards PolicyPro Click to Take a Free Trial of Accessibility Standards PolicyPro See a list of the sample accessibility policies, procedures, forms and checklists in Accessibility Standards PolicyPro

Legal editors

Accessibility law experts Stringer LLP

Practical

Accessibility Standards PolicyPro is designed to make it a relatively simple process for any size business to understand legal requirements and establish policies, practices and procedures on providing goods or services to people with disabilities.

Current and Comprehensive

Updated on a regular basis, the resource contains policies and procedures that reflect the most current legislative requirements.

Your 30-day trial offers the best way to assess the currency and quality of the information.

Authoritative

Content editor Lynne Bard, HBa, CHRP, CES, has over 25 years’ experience taking the lead role in accessibility, HR and safety compliance for her clients.

The manual’s legal editor, Stringer LLP, is a leader in Canadian workplace law.

About Accessibility PolicyPro

Bullet point image  Loose-leaf and software formats
Bullet point image  Four updates a year
Bullet point image  One-year subscription: $775
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Loose-leaf (Click on the chapters for more information)

Accessibility for Ontarians with Disabilities Act

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Accessibility for Ontarians with Disabilities Act

Overview

  • Why accessibility standards?
    • Personal motives
    • Business motives
    • The global connection
    • The global legal connection

The need

  • Canadian federal mandates on accessibility
  • Provincial mandates on accessibility
    • The Ontarians with Disabilities Act
    • The Accessibility for Ontarians with Disabilities Act
      • Why create the AODA?
      • Statistics and reports on the impact of the AODA
      • Legal definitions under the AODA
      • Establishment of accessibility standards
      • What should be in a standard?
      • What is the standards development process?
      • Why should you care about the standards development process?
      • Development of proposed standards
      • Compliance with accessibility standards
      • Inspections
      • Appeals to tribunal
      • Incentive agreements
      • Regulations
      • Annual assessment of the AODA and regulations
      • What are the different obligations under the AODA and the ODA?
      • What is the future of the Ontarians with Disabilities Act?
  • Why are people with disabilities necessary partners in the process?
  • More information on individual accommodation and Human Rights
  • What if the federal government enacts an accessibility Act?
  • The AODA: a transparent approach

Considerations

  • Policies, practices and procedures
  • What else can you do?
  • Enforcement, penalties and fines

Further information and resources

Standard for Customer Service

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Standard for Customer Service

Overview

The need

  • Purpose of the customer service standard and who must comply
  • Examples of providers of goods or services

Considerations

  • What does it mean to provide goods or services to the public?
  • How to count your employees
  • Legal definitions in the customer service standard
  • What do businesses and other organizations have to do?
  • What does it mean to have written documentation?
  • Exemptions and special rules under the Regulations
  • Enforcement, penalties and fines
  • The customer service standard and other laws
  • What happens when policies, practices and procedures change?
  • Considerations for small businesses
  • A step-by-step process

Further information and resources

Step 1. Customer service policy, practices and procedures on providing goods and service to people with disabilities

Step 2. Communication

Step 3. The use of service animals

Step 4. The use of support persons

Step 5. Disruption of services

Step 6. Customer feedback

Step 7. Training

Step 8. Documentation and annual filing

The Integrated Accessibility Standards

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The Integrated Accessibility Standards

Overview

The need

  • Legal and other definitions in the Integrated Regulation

Considerations

  • The five steps under the Integrated Regulation
  • What does it mean to have written documentation?
  • What do businesses and other organizations have to do under the general section of the Integrated Regulation?
  • General obligations in the Integrated Regulation that must have been completed by January 1, 2012 or earlier
  • A step by step process

Further information and resources

Step 1. Statement of organizational commitment

Step 2. Multi-year accessibility plans

Step 3. Purchasing or acquiring goods, services or facilities

Step 4. Self-service kiosks

Step 5. Accessibility and human rights training

Standard for Information and Communications

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Standard for Information and Communications

Overview

The need

  • Purpose of the information and communication standard

Considerations

  • What does the information and communications standard require?
  • Exceptions in the information and communications standard
  • Best practices
  • A step by step process

Further information and resources

Step 1. Committing to and planning for accessible information and communication

Step 2. Accessible formats and communication supports

Step 3. Feedback process

Step 4. Emergency response procedures, plans or public safety information

Step 5. Accessible website and web content

Step 6. Educational and training resources and materials

Step 7. Training to educators

Step 8. Public libraries and libraries of educational and training institutions

Standard for Employment

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Standard for Employment

Overview

The need

Considerations

Purpose of the employment standard and who must comply

Legal and other definitions in the Integrated Regulation applicable to employment

A step-by-step process

Further information and resources

Step 1. Accessibility standard for employment policy, statement of commitment

Step 2. Recruitment, assessment and selection

Step 3. Return to work

Step 4. Performance management

Step 5. Career development and advancement

Step 6. Redeployment

Step 7. Accessible formats and communication supports

Step 8. Documented individual accommodation plans

Step 9. Workplace emergency response information

Standard for Transportation

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Standard for Transportation

Overview

The need

Considerations

Purpose of the transportation standard and who must comply

A step-by-step process

Further information and resources

Step 1. Accessibility standard for transportation policy, statement of commitment

Step 2. Accessible emergency and public safety information, stop-requests and emergency response controls, and services required because of an emergency or on compassionate grounds

Step 3. Training in the transportation sector

Step 4. Availability of information on accessibility equipment and non-functioning accessibility equipment

Step 5. Fares, fees, parity and the treatment of support persons and companions, children and visitors

Step 6. General responsibilities, pre-boarding and on-board announcements, storage of mobility aids and mobility assistive devices, courtesy seating and origin to destination services

Step 7. Service disruptions or delays

Step 8. Technical requirements

Step 9. Alternative accessible method of transportation

Step 10. Categories of eligibility and application process

Step 11. Coordinated service

Step 12. Hours of service, bookings and trip restrictions

Step 13. School transportation services and public service organizations

Step 14. Transition existing contracts and vehicles

Step 15. Duties of municipalities, taxicabs and ferries

Standard for the Built Environment and the Design of Public Spaces

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Standard for the Built Environment and the Design of Public Spaces

Overview

The need

Considerations

Purpose of the standard and who must comply

A step-by-step process

Further information and resources

Step 1. Accessibility standard for public spaces policy, statement of commitment

Step 2. Accessible recreational trails and beach access routes

Step 3. Accessible outdoor public-use eating and outdoor play spaces

Step 4. Accessible exterior paths of travel

Step 5. Accessible on- and off-street parking

Step 6. Accessible service-related elements

Step 7. Maintenance of public spaces

Software

Use the PolicyPro® software to

Print ISSN 1927-1085 Online ISSN 1927-1093

Authors and Editors

About the content editor

Lynne Bard, HBa, CHRP, CES, has over 25 years’ experience working in accessibility, safety and human resources, taking the lead role in AODA Compliance, HR and Safety for her clients. Lynne’s expertise has won several awards of excellence in the field, lending experience and credibility to client organizations with best practice solutions and processes that lead to successful business operation.

Lynne has focused her research and training on legislative compliance over the past years to ensure her clients are current with all upcoming legislation in the fields of HR management, health and safety, as well as corporate governance. Lynne has written training programs to keep her clients across the province current in compliance as well as leadership, facilitating training programs such as diversity training, train-the-trainer and mental health. Lynne specializes in mentoring and coaching leaders in the organization to assist them in their roles.

Beyond Rewards was developed out of Lynne’s passion for HR and her love of helping others to succeed. Beyond Rewards provides AODA, health and safety, human resources and workplace investigations management solutions as well as a full range of training programs from health and safety to soft skills training.

About the author emeritus

Suzanne Cohen Share has an MA in Health Policy and Critical Disabilities from York University, including a specialty in disability law from Osgoode Hall Law School. Suzanne is a well-known cross-disability consultant, accessibility auditor and public speaker who was on Ontario's Accessible Built Environment Standard Development Committee and has trained governments on accessibility issues.

About the legal editor

Stringer LLP is a leader in Canadian workplace law. For over 45 years, they have taken a client-centred approach to responsive service, representing employers with labour relations and employment problems. They regularly advise and represent clients on a wide variety of matters, from day-to-day issues to corporate transactions and major pieces of litigation. Their firm’s practice covers a broad spectrum of workplace law, including employment law, occupational health and safety, labour relations and arbitration, human rights, pay equity, and workers' compensation, as well as issues under the AODA. They also provide training, seminars and conferences on the above topics.

About the managing editor

Yosie Saint-Cyr, LL.B., was called to the Quebec bar in 1988 where she practised business and employment and labour law until 1999. She is still a member in good standing of the Quebec Bar Association. Yosie is one of Canada’s best-known and most-respected HR authors, with an extensive background in employment and labour law across the country. She is also the Human Resources Advisor, Human Resources PolicyPro and HRinfodesk Managing Editor. She has researched and written extensively on the AODA and accompanying standards and on similar initiatives across Canada.

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