The best lessons are not all learned in the classroom – the threat of the irate customer
As a workplace violence consultant and subject matter expert, I am well aware that irate customers pose a very real threat to front-line workers. It’s not very often that I am that irate customer.
Andrew Lawson
5 minutes read
February 22, 2011
Family status – a ground of discrimination just like any other
Some recent cases make the message to employers very clear: employers cannot minimize or ignore requests for accommodation on the basis of family status. The requests must be treated in the same way as requests for accommodation based on any other protected ground in the human rights legislation.
Christina Catenacci, BA, LLB, LLM, PhD